Delivery Information
Next Day Delivery
Your order should be completed before 2:00pm on the day of despatch to be eligible for next day delivery. We do however endeavour to send orders for next day delivery up until 5:00pm Tuesday-Friday but in busy periods we cannot guarantee an order will be despatched that day when it is placed after 2:00pm. For queries and delivery questions please feel free to call us on (local rate) 0844 800 7253.
We do our best to ensure the stock information displayed on our website is correct, so we can keep our delivery timescales accurate. In rare cases items with low stock can sometimes have unexpected delays, for example we may discover the last one in stock is faulty. In these cases our team will do their best to contact you to advise you of the options available to you. All delivery timescales on the website are quoted in working days.
Delivery Methods
We use the Royal Mail First Class Recorded delivery service, we also offer all our customers the very reliable Royal Mail 'Next Day Guaranteed' Special Delivery Service - free with some UK orders, for that added peace of mind.
This service is fully trackable and we can track your item to your door. Proof of signature is also provided by Royal Mail.
International delivery is by Royal Mail International Signed For. This is also fully insured and trackable.
Delivery Notifications
You will receive an email when your order has been despatched.
If you are not in to receive the delivery, the Royal Mail will leave you a card. This will allow you to telephone them to arrange a redelivery at a more convenient time, or you can collect it from your local sorting office.
If for any reason the item is returned to us (e.g. incorrect address, item not called for), then we will inform you immediately by email as soon as we receive the item back. At which point, you will be given a choice whether you wish us to re-send the item or for you to cancel the order.
In the unlikely event that you receive an item that is defective, has been damaged in transit, or is not the one you have ordered then you can return it to us for exchange or a full refund within 14 days of receiving it. Under these circumstances we will also refund you in full, the cost incurred returning the item to us. All deliveries are fully trackable and insured and in the unlikely event of your item being lost in the post, we will immediately despatch a replacement. (Subject to stock holding)
Full details of our shipping policy can be found on this link: Shipping Policy
